FAQ
AVAILABLE CARS
Can I see real photos of the car before signing the contract?
We always aim to show our customers authentic photos of the cars, but given the dynamic nature of our business, this is not always possible.
Where are your suppliers?
We buy most of the cars in Germany
Can I ask for a specific car?
Sure! You can order the car as you desire, we just need your configuration downloaded in PDF from the official website of the brand of your interest. we will get back to you as soon as possible with our best offer
Which cars can I buy from you?
1 - Go to CARS from our main menu
2 - Choose the BRAND of your interest from the menu on the left
3 - You can filter by AVAILABILITY (for example to see just ready for delivery cars)
4 -You can use ADDITIONAL FIELDS to further filter the car from the list
Where can I get details and configurations of the cars?
1 - Where an I find some infos on car AVAILABILITY?
2 - And about the DATA SHEET? Where can I get it?
3 - I am a CAR DEALER. Where can I see dealer prices?
4 - I have another question. How can I CONTACT you?
5 - Where can I see FIRST REGISTRATION AND MILEAGE?
6 - Which documents I need to import the car to my country?
Thanks to our partnerships with highly reliable carriers, we can ship your car and documents directly to your house.
7 - What is included in the selling price?
All the offered prices are ex works and include PDI
8 - What is PDI?
PDI (Pre-Delivery Inspection) is the last check completed before the sale of the vehicle. Whether it is brand new or used, somewhere in the fine print with the dealership mentions the PDI.
TYPES OF PURCHASE
Do you require a deposit for each purchase?
Yes, we require a deposit for each purchase, this varies according to the type of car and according to the configuration, usually, it is 30%. The sales representative will discuss this with you and it will be agreed upon before making the contract.
I signed the contract, but I don't want to buy the car anymore. What should I do?
The signed sales orders are binding, therefore, once the contract is signed, you will be obliged to take the car. If, for various reasons, this is not possible, know that you will lose the deposit paid.
How will I receive the documents?
Modena Motors GmbH always sends the documents by courier. Documents are usually delivered within 24/48 hours. You will receive an email with the tracking information once the shipment has been booked.
TYPES OF PAYMENT
How can I pay for the car?
Bank transfer
Payment with Cryptocurrencies
What are your terms of payment?
In the case of cars to be ordered, at the time of the order, we ask for a deposit of 30%.
When the car arrives you can come to our office and check that everything is compliant, settle the balance, and you can return driving your new car, on request we can provide temporary number plates.
In case you receive the car directly at your address, we will take care of everything, we will organize the transport to your door throughout Europe, if you live outside the EU the transport will take place by ship or air to the port or airport indicated by you.
We will take care of all the necessary documents, both customs and those concerning the car
TRANSPORT AND DELIVERY
Which transport company do you use to deliver the car?
We rely on a reliable network of German transport companies.
When will I receive the car?
Once the transport has been booked, you will receive an email with the planned loading date. If the loading date is postponed, we will inform you about it.
Can I collect the car myself?
Of course! You can collect the car in person at our office. If you are interested in this option, talk to your sales representative.
WARRANTY
How long is the warranty on the car I purchased?
It varies depending on the make and model of the car. Usually they have a minimum of 2 years or 100,000km, but often our cars have included the warranty extension to 4 or 5 years, and up to 120,000 km.
To be sure about the terms and conditions of the warranties, please ask our sales representative. The warranties are valid worldwide.
What happens if at the arrival of car it is different from the one I ordered?
This is practically impossible, the order is checked several times, and our team also checks every single option before collecting the car from the supplier. If this happens, the customer is free to withdraw from the contract, or he can decide to buy it, in this case, he will have an additional discount.
COMPANY
Can I rely on your company?
Surely. We have been doing this since 1997. We have successfully delivered thousands of cars to customers all over the world. Our goal is to maintain long-term relationships with our customers.
Can I visit your office?
Yes of course. We look forward to welcoming you to our showroom in Bruchköbel. You can make an appointment with one of our sales representatives or managers if you wish.
